Technical Support


Website-based Tech Support: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Email-based Tech Support: If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can click here to send us an email for a customized answer to your unique issue. Most emails are answered within 1 working day.


Software products - FAQs and Updates


If you need to update your software, simply click the appropriate "Update" link below.
There is also an FAQ page for each product. You will find the links below.

CrystalGraphics 3D Character Slides for PowerPoint FAQ | Current Version is 2.0
CrystalGraphics Chart and Diagram Slides for PowerPoint FAQ | Current Version is 3.0
PowerPlugs: Music Helper plugin FAQ | Update | Current Version is 2.1-1
PowerPlugs: QuizMaster FAQ | Current Version is 2.0
PowerPlugs: Template Finder FAQ | Update | Current Version is 6.00
PowerPlugs: Templates FAQ | Current Version is 2.0
PowerPlugs: Transitions FAQ | Update | Tips | Current Version is 4.00
PowerPlugs: Ultimate Combo FAQ
PowerPlugs: Video Backgrounds FAQ


Discontinued Products